Quality dispute with your carrier — whose metrics do you trust?
When you and your carrier disagree on call quality, you both pull your own metrics — and they never match. Weeks of back-and-forth while customers suffer. CallMeter runs from independent cloud infrastructure. Neither side owns the measurement. One test, one report, one truth.
What CallMeter Delivers
Neutral Third-Party Measurement
Tests run from independent CallMeter infrastructure — not your network, not theirs. Neutral by design.
Shared Report Link
Both parties access the same timestamped quality report. No login required. No data manipulation possible.
Tamper-Resistant Evidence Chain
Every measurement is timestamped and stored in an append-only log. Suitable for dispute resolution and contract negotiations.
Settle Interconnect Disputes: A Deep Dive
The Problem
When two carriers disagree on call quality, each side pulls their own metrics. Your monitoring says the trunk is fine, theirs says it isn't. Neither side trusts the other's data, and the dispute drags on for weeks while customers experience degraded quality.
How CallMeter Solves It
CallMeter tests from independent cloud infrastructure that neither party owns. The measurement is neutral by design. Both sides get the same report with the same timestamps and the same metrics. One truth.
What You Get
A shareable quality report link accessible without login. Timestamped evidence suitable for dispute resolution. The trust problem eliminated by neutral measurement.
How It Works, Step by Step
Configure
Set up a test targeting the disputed interconnect.
Run
Execute quality measurement from neutral CallMeter infrastructure.
Share
Send the shared report link to both parties.
Resolve
Use timestamped evidence to settle the dispute.
Before vs. After CallMeter
| Metric | Without CallMeter | With CallMeter |
|---|---|---|
| Dispute resolution time | 2-4 weeks | Same day |
| Evidence type | Each side's own metrics | Neutral third-party report |
| Trust level | Contested | Both parties accept |
Key Metrics You Get
Without CallMeter
Weeks of he-said-she-said dispute resolution
With CallMeter
Single shared report both parties trust