How many support tickets come from incompatible hardware you never tested?
Customers buy SIP phones, gateways, and SBCs that don't interoperate cleanly with your platform. Every incompatible device generates support tickets, escalations, and finger-pointing. Test SIP endpoints against your infrastructure for voice and video interoperability and publish a certified hardware list. Customers reference it before purchasing. Support tickets from incompatible equipment drop.
What CallMeter Delivers
Automated SIP Interoperability Testing
Run standardized tests against SIP endpoints — phones, gateways, SBCs — to verify signaling and media interoperability for audio and video.
Certified Hardware List (coming soon)
Publish a list of tested and certified equipment for customers and partners to reference when selecting hardware. The test results exist today; the public directory that publishes them is coming soon.
Partner Ecosystem Enablement
Test the equipment hardware vendors bring you and record the result. Both sides benefit from reduced support friction. A built-in vendor submission portal is coming soon.
Equipment Certification: A Deep Dive
The Problem
Customers connect SIP phones, gateways, and SBCs to your platform without knowing if they interoperate correctly for voice and video. When they don't, your support team absorbs the cost — hours of troubleshooting per ticket, finger-pointing between you and the hardware vendor.
How CallMeter Solves It
Run standardized interoperability tests against SIP endpoints. Devices that pass become your certified hardware list, which you publish on your own channels today — a built-in public directory is coming soon. Customers reference the list before purchasing, reducing incompatibility issues.
What You Get
Test evidence for every device you certify, and a certified hardware list customers and partners trust. Fewer support tickets from incompatible equipment. A partner ecosystem where hardware vendors seek your certification.
How It Works, Step by Step
Test
Run standardized interoperability tests against SIP endpoints.
Certify
Devices that pass all tests receive certification status.
Publish
Add certified devices to your public hardware list.
Maintain
Re-test on firmware updates. Keep the certified list current and accurate.
Before vs. After CallMeter
| Metric | Without CallMeter | With CallMeter |
|---|---|---|
| Hardware selection | Trial and error by customers | Certified hardware list |
| Incompatibility tickets | Frequent and expensive | Prevented before purchase |
| Vendor relationship | Finger-pointing on issues | Certification partnership |
Key Metrics You Get
Without CallMeter
Support tickets from every incompatible device
With CallMeter
Certified hardware list that prevents incompatibility issues