How many support tickets come from incompatible hardware you never tested?
Customers buy SIP phones, gateways, and SBCs that don't interoperate cleanly with your platform. Every incompatible device generates support tickets, escalations, and finger-pointing. Test SIP endpoints against your infrastructure for voice and video interoperability and publish a certified hardware list. Customers reference it before purchasing. Support tickets from incompatible equipment drop.
What CallMeter Delivers
Automated SIP Interoperability Testing
Run standardized tests against SIP endpoints — phones, gateways, SBCs — to verify signaling and media interoperability for audio and video.
Certified Hardware List
Publish a list of tested and certified equipment. Customers and partners reference it when selecting hardware.
Partner Ecosystem Enablement
Hardware vendors submit equipment for certification. Passed devices get listed. Both sides benefit from reduced support friction.
Equipment Certification: A Deep Dive
The Problem
Customers connect SIP phones, gateways, and SBCs to your platform without knowing if they interoperate correctly for voice and video. When they don't, your support team absorbs the cost — hours of troubleshooting per ticket, finger-pointing between you and the hardware vendor.
How CallMeter Solves It
Run standardized interoperability tests against SIP endpoints. Devices that pass get added to your certified hardware list. Customers reference the list before purchasing, reducing incompatibility issues. Hardware vendors can submit devices for certification.
What You Get
A published certified hardware list that customers and partners trust. Fewer support tickets from incompatible equipment. A partner ecosystem where hardware vendors seek your certification.
How It Works, Step by Step
Test
Run standardized interoperability tests against SIP endpoints.
Certify
Devices that pass all tests receive certification status.
Publish
Add certified devices to your public hardware list.
Maintain
Re-test on firmware updates. Keep the certified list current and accurate.
Before vs. After CallMeter
| Metric | Without CallMeter | With CallMeter |
|---|---|---|
| Hardware selection | Trial and error by customers | Certified hardware list |
| Incompatibility tickets | Frequent and expensive | Prevented before purchase |
| Vendor relationship | Finger-pointing on issues | Certification partnership |
Key Metrics You Get
Without CallMeter
Support tickets from every incompatible device
With CallMeter
Certified hardware list that prevents incompatibility issues