Plans and Pricing

CallMeter offers five plan tiers designed to match every stage of your VoIP testing workflow, from initial evaluation through enterprise-scale continuous monitoring. Each plan includes a monthly allocation of audio and video stream minutes, concurrent stream limits, probe and worker quotas, and feature access.

All paid plans are available with monthly or annual billing. Paid plans include a 7-day trial period.

Plan Overview

Starter -- $99/month

The Starter plan is designed for individual engineers or small teams running periodic SIP quality tests. It provides a meaningful allocation of audio and video minutes along with broader codec support.

Included:

• 2,000 audio minutes per month
• 500 video minutes per month
• 10 concurrent audio streams
• 2 concurrent video streams
• Up to 2 workers with up to 25 endpoints each
• Up to 3 scheduled probes
• 30 days of data retention
• All audio and video codecs (PCMA, PCMU, G.722, Opus, H.264, VP8, VP9)
• Multiple projects
• API access
• Email support

Pro -- $249/month ⭐ Most Popular

The Pro plan targets teams that run regular load tests, probe-based monitoring, and need deeper analytics. It unlocks status pages, webhooks, and significantly higher concurrency.

Included:

• 10,000 audio minutes per month
• 2,500 video minutes per month
• 50 concurrent audio streams
• 10 concurrent video streams
• Up to 5 workers with up to 50 endpoints each
• Up to 10 scheduled probes
• 90 days of data retention
• Status pages for public health dashboards
• Webhook integrations for alerting
• Media file uploads for custom test scenarios
• Priority email support

Business -- $699/month

The Business plan is built for organizations managing large-scale VoIP infrastructure with demanding test volumes, multiple teams, and compliance requirements.

Included:

• 50,000 audio minutes per month
• 12,500 video minutes per month
• 200 concurrent audio streams
• 50 concurrent video streams
• Up to 10 workers with up to 100 endpoints each
• Up to 50 scheduled probes
• 365 days of data retention
• On-premise worker deployment options
• Advanced analytics and reporting
• Custom webhook configurations
• Full API access
• Dedicated support with faster response times

Enterprise -- Custom Pricing

For organizations with requirements that exceed the Business plan, CallMeter offers custom Enterprise agreements. Contact our sales team at callmeter.io/contact to discuss your needs.

Enterprise plans may include:

• Custom or unlimited audio and video minute allocations
• Custom concurrent stream limits
• Unlimited workers and endpoints
• Unlimited scheduled probes
• Dedicated account management
• Custom SLA agreements
• Extended data retention (up to multi-year)
• SSO integration
• Custom onboarding and training

Plan Limits Comparison

The table below summarizes the numeric limits for each standard plan. Enterprise limits are negotiated individually.

Feature Comparison

Billing Intervals

All paid plans are available with two billing options:

• Monthly billing -- Pay month-to-month with no long-term commitment. Cancel anytime.
• Annual billing -- Pay upfront for the year and save approximately 16% compared to monthly billing.

Annual pricing for each plan:

You can switch between monthly and annual billing at any time from your billing settings. Switching from monthly to annual takes effect immediately. Switching from annual to monthly takes effect at the end of your current annual period.

7-Day Trial

Every paid plan includes a 7-day trial period. During the trial you get full access to all features included in the plan you select. This gives you time to:

• Configure your SIP infrastructure and registrars
• Run test calls and evaluate quality metrics
• Set up probes for continuous monitoring (if available on the chosen plan)
• Explore the analytics dashboard
• Evaluate whether the plan fits your needs

What Happens When the Trial Ends

• If you keep your subscription active, billing begins automatically at the end of the trial.
• If you cancel before the trial ends, you are not charged.
• You can start a new trial on a different plan tier if you want to evaluate another option.

How to Choose the Right Plan

Selecting the right plan depends on your testing volume, team size, and monitoring needs.

Choose Starter if:

• You are an individual engineer or small team
• You run periodic SIP quality tests (up to ~2,000 audio minutes/month)
• You need audio and video codec coverage
• You want API access for basic automation
• You need a small number of scheduled probes (up to 3)

Choose Pro if:

• You need continuous monitoring with up to 10 scheduled probes
• You want public status pages for stakeholders
• You run regular load tests with higher concurrency (up to 50 audio streams)
• You require webhook integrations for alerting
• Your team runs up to ~10,000 audio minutes per month

Choose Business if:

• You manage large-scale VoIP infrastructure
• You need on-premise workers for testing behind firewalls or in private networks
• You have multiple teams requiring higher limits (up to 200 concurrent audio streams)
• You need dedicated support with faster response times
• You run up to ~50,000 audio minutes per month
• You need up to 50 scheduled probes and 365 days of data retention

Choose Enterprise if:

• Your requirements exceed the Business tier limits
• You need custom SLAs or compliance guarantees
• You require SSO or advanced security features
• You want a dedicated account manager
• You need custom minute allocations or unlimited concurrency

Upgrading and Downgrading

You can change plans at any time from Settings > Billing > Change Plan.

• Upgrades take effect immediately. You are charged a prorated amount based on your actual usage in the current period, and the new plan limits become available right away.
• Downgrades take effect at the end of your current billing period. Your current plan limits remain active until then. A banner on the billing page shows your scheduled change and the date it takes effect.

For step-by-step instructions on changing plans, see Managing Your Subscription.

Stream Counting

CallMeter bills audio and video minutes separately, and each stream direction counts independently. Understanding stream counting helps you estimate costs accurately.

• Each endpoint in a test produces a send stream and a receive stream
• A standard two-party audio test generates 4 audio streams (2 per endpoint)
• Adding video to that test adds 4 video streams on top of the audio streams
• Stream minutes accumulate across all endpoints in all test runs during your billing period

Quick Estimation Examples

For detailed information on how usage is calculated and billed beyond your plan limits, see Credits and Overages.

Unused Minutes

Audio and video minute allocations reset at the start of each billing period (monthly or annual). Unused minutes do not roll over to the next period.

If you consistently have large amounts of unused minutes, you may be on a higher plan than you need. If you consistently exceed your allocation, consider upgrading to avoid overage charges.

Frequently Asked Questions

Can I change plans mid-cycle? Yes. Upgrades take effect immediately with prorated billing based on actual usage. Downgrades take effect at the end of your current billing period.

What happens when my trial ends? If you cancel before the trial ends, you are not charged. If you do not cancel, billing begins automatically.

Do unused minutes roll over? No. Audio and video minute allocations reset at the start of each billing period.

Can I have multiple subscriptions? Each organization has one subscription. If you need separate billing for different teams, create separate organizations.

Is there a setup fee? No. All plans start with no setup or activation fees.

Can I try a plan before committing? Yes. Every paid plan includes a 7-day trial with full access to all features. You can cancel before the trial ends at no charge.

What codecs are supported? All paid plans support the full codec suite: PCMA, PCMU, G.722, and Opus for audio; H.264, VP8, and VP9 for video.

What are concurrent stream limits? These limit how many simultaneous audio or video streams your organization can run at the same time across all tests. They do not limit how many tests you can run sequentially.

Next Steps

• Credits and Overages -- Understand usage beyond plan limits
• Managing Your Subscription -- Upgrade, downgrade, and manage payment
• Creating a Test -- Start testing with your plan