Plans and Pricing

CallMeter offers four plan tiers designed to match every stage of your VoIP testing workflow, from periodic testing through enterprise-scale continuous monitoring. Each plan includes a monthly allocation of audio and video stream minutes, concurrent stream limits, probe and worker quotas, and feature access.

All plans are available with monthly or annual billing. Contact us for current pricing.

Plan Overview

Starter

The Starter plan is designed for individual engineers or small teams running periodic SIP quality tests. It provides a meaningful allocation of audio and video minutes along with broader codec support.

Included:

• A monthly allocation of audio and video stream minutes
• Concurrent audio and video stream limits
• Worker and scheduled-probe quotas
• A data retention window for metrics
• All audio and video codecs (PCMA, PCMU, G.722, Opus, G.726-32, GSM, Speex, H.264, H.265, VP8, VP9)
• Multiple projects
• Email support

The Plans page in your dashboard compares the standard plans on audio and video minutes, audio and video stream ceilings, metrics retention and recording storage. Worker, endpoint and probe quotas are not in that comparison -- if you are on an Enterprise agreement they appear on the Enterprise card lower down the same page; otherwise ask us for the figures that apply to your plan.

Pro — Most Popular

The Pro plan targets teams that run regular load tests, probe-based monitoring, and need deeper analytics. It unlocks status pages, webhooks, and significantly higher concurrency.

Included:

• Everything in Starter, at higher allocations and limits
• Status pages for public health dashboards
• Webhook integrations for alerting
• Media file uploads for custom test scenarios
• Priority email support

Business

The Business plan is built for organizations managing large-scale VoIP infrastructure with demanding test volumes, multiple teams, and compliance requirements.

Included:

• Everything in Pro, at higher allocations and limits
• On-premise worker deployment options
• Advanced analytics and reporting
• Custom webhook configurations
• Full API access
• Dedicated support with faster response times

Enterprise -- Custom Pricing

For organizations with requirements that exceed the Business plan, CallMeter offers custom Enterprise agreements. Contact our sales team at callmeter.io/contact to discuss your needs.

Enterprise plans may include:

• Custom or unlimited audio and video minute allocations
• Custom concurrent stream limits
• Unlimited workers and endpoints
• Unlimited scheduled probes
• Dedicated account management
• Custom SLA agreements
• Extended data retention (up to multi-year)
• Single Sign-On (SSO) over OpenID Connect — Google Workspace and Microsoft Entra ID
• Custom onboarding and training

Plan Limits

Every standard plan sets a monthly allocation of audio and video stream minutes, a ceiling on concurrent audio and video streams, a maximum number of workers and endpoints per worker, a scheduled-probe quota, and a metrics retention window. Enterprise limits are negotiated individually.

The minute, stream, retention and storage figures for the standard plans are on the Plans page in your dashboard. Worker, endpoint-per-worker and probe quotas are not in that comparison; they appear on the Enterprise card for an Enterprise agreement, and otherwise are available on request.

Feature Comparison

Billing Intervals

All paid plans are available with two billing options:

• Monthly billing -- Pay month-to-month with no long-term commitment. Cancel anytime.
• Annual billing -- Pay upfront for the year at a discount compared to monthly billing.

Switching the Plans page to annual billing shows the best available saving across the tiers. Contact us for current pricing details.

You can switch between monthly and annual billing at any time from your billing settings. Switching from monthly to annual takes effect immediately. Switching from annual to monthly takes effect at the end of your current annual period.

How to Choose the Right Plan

Selecting the right plan depends on your testing volume, team size, and monitoring needs.

Choose Starter if:

• You are an individual engineer or small team
• You run periodic SIP quality tests rather than continuous ones
• You need audio and video codec coverage
• You need only a small number of scheduled probes

Choose Pro if:

• You want to drive CallMeter from your own tooling through the REST API
• You need continuous monitoring across several probes
• You want public status pages for stakeholders
• You run regular load tests and need more concurrency than Starter allows
• You require webhook integrations for alerting
• Your team's monthly volume has outgrown the Starter allocation

Choose Business if:

• You manage large-scale VoIP infrastructure
• You need on-premise workers for testing behind firewalls or in private networks
• You have multiple teams requiring the highest standard concurrency and probe quotas
• You need dedicated support with faster response times
• You need a longer metrics retention window than Pro provides

Choose Enterprise if:

• Your requirements exceed the Business tier limits
• You need custom SLAs or compliance guarantees
• You require Single Sign-On (SSO) or advanced security features
• You want a dedicated account manager
• You need custom minute allocations or unlimited concurrency

Upgrading and Downgrading

You can change plans at any time from Settings > Billing > Change Plan.

• Upgrades take effect immediately. You are charged a prorated amount based on your actual usage in the current period, and the new plan limits become available right away.
• Downgrades take effect at the end of your current billing period. Your current plan limits remain active until then. A banner on the billing page shows your scheduled change and the date it takes effect.

For step-by-step instructions on changing plans, see Managing Your Subscription.

Stream Counting

CallMeter bills audio and video minutes separately, and each stream direction counts independently. Understanding stream counting helps you estimate costs accurately.

• Each endpoint in a test produces a send stream and a receive stream
• A standard two-party audio test generates 4 audio streams (2 per endpoint)
• Adding video to that test adds 4 video streams on top of the audio streams
• Stream minutes accumulate across all endpoints in all test runs during your billing period

Quick Estimation Examples

For detailed information on how usage is calculated and billed beyond your plan limits, see Credits and Overages.

Unused Minutes

Audio and video minute allocations reset at the start of each billing period (monthly or annual). Unused minutes do not roll over to the next period.

If you consistently have large amounts of unused minutes, you may be on a higher plan than you need. If you consistently exceed your allocation, consider upgrading to avoid overage charges.

Frequently Asked Questions

Can I change plans mid-cycle? Yes. Upgrades take effect immediately with prorated billing based on actual usage. Downgrades take effect at the end of your current billing period.

Do unused minutes roll over? No. Audio and video minute allocations reset at the start of each billing period.

Can I have multiple subscriptions? Each organization has one subscription. If you need separate billing for different teams, create separate organizations.

Is there a setup fee? No. All plans start with no setup or activation fees.

What codecs are supported? All paid plans support the full codec suite: PCMA, PCMU, G.722, Opus, G.726-32, GSM, and Speex for audio; H.264, H.265, VP8, and VP9 for video.

What are concurrent stream limits? These limit how many simultaneous audio or video streams your organization can run at the same time across all tests. They do not limit how many tests you can run sequentially.

Next Steps

• Credits and Overages -- Understand usage beyond plan limits
• Managing Your Subscription -- Upgrade, downgrade, and manage payment
• Creating a Test -- Start testing with your plan