Sign up for CallMeter, verify your email, create your organization, set up your first project, invite team members, and configure role-based access control.

Creating an Account

This guide covers the complete account setup process for CallMeter, from initial signup through organization creation, team invitations, and role configuration. By the end, you will have a fully configured workspace ready for your team to start testing.

Signing Up

Step-by-Step Registration

Navigate to callmeter.io and click Get Started Free in the top navigation bar or hero section.
On the registration page, fill in the following fields:

Field	Requirements
Full Name	Your first and last name
Email Address	A valid email address you have access to. This becomes your login credential.
Password	Minimum 8 characters. Use a strong, unique password.

Click Create Account.
You will see a confirmation screen asking you to verify your email address.

Email Verification

After submitting the registration form, CallMeter sends a verification email to the address you provided. The email contains a confirmation link that activates your account.

Open your email inbox and look for a message from CallMeter with the subject line "Verify your email address".
Click the Verify Email button in the email.
You will be redirected to CallMeter and prompted to create your first organization.

Verification email not arriving?

If you do not receive the verification email within a few minutes, try these steps in order:

Check your spam or junk folder. Email filters sometimes flag automated emails from new senders.
Check for typos in your email address. If you mistyped your email during registration, you will need to sign up again with the correct address.
Request a new verification email. On the confirmation screen, click the Resend link to send another verification email.
Check your corporate email filters. Some organizations block emails from unknown domains. Ask your IT team to allowlist emails from callmeter.io.
Contact support. If none of the above resolves the issue, reach out through the contact page and include the email address you registered with.

Creating Your Organization

Every CallMeter account belongs to at least one organization. Organizations are the top-level container for all resources: projects, team members, billing, and workers. You cannot use CallMeter without an organization.

What is an Organization?

An organization typically maps to your company, department, or team. It controls:

Billing and subscription - The plan and payment method are set at the organization level. All projects within the organization share the same plan limits.
Team membership - Users are invited to organizations and assigned roles that determine their access level.
Project ownership - All projects belong to an organization. When you switch organizations, you see a different set of projects.
Worker pools - Cloud worker allocations and on-premise worker registrations are scoped to the organization.

Creating Your First Organization

After email verification, the organization creation screen appears automatically:

Organization Name - Enter a name that your team will recognize. This appears in the dashboard, in email notifications, and on any public status pages you create. Examples: "Acme Telecom", "Network QA Division", "VoIP Engineering".
URL Slug - A URL-friendly identifier is auto-generated from your organization name. For example, "Acme Telecom" becomes acme-telecom. You can customize this if you prefer a different slug. The slug appears in URLs throughout the platform.
Click Create Organization.

You are automatically assigned the Owner role, which grants full access to every feature including billing management, member management, and organization deletion.

Multiple Organizations

You can belong to more than one organization. This is common for:

Consultants who test infrastructure for multiple clients, each with their own organization
Managed service providers who maintain separate organizations per customer
Engineers who have a personal testing organization and a corporate organization

To switch between organizations, click the organization name in the top-left corner of the sidebar. A dropdown shows all organizations you belong to.

To create an additional organization, open the organization switcher and click Create New Organization.

Setting Up Your First Project

After creating your organization, you will be guided to create your first project. Projects group related tests, registrars, probes, and media files into a logical workspace.

Project Planning

Before creating projects, consider how you want to organize your testing:

Strategy	When to Use	Example
Per environment	You test the same platform across dev, staging, production	"Production SIP", "Staging SIP", "Lab"
Per SIP platform	You have multiple SIP servers or trunks to test	"Trunk Provider A", "Trunk Provider B", "Internal PBX"
Per team	Different teams own different parts of the infrastructure	"Carrier QA", "Enterprise IT", "DevOps"
Per customer	You are an MSP testing infrastructure for multiple clients	"Client Alpha", "Client Beta"

You can create as many projects as your plan allows. Start with one and add more as your testing needs grow.

Creating the Project

Click Projects in the left sidebar (or follow the setup wizard after organization creation).
Click New Project.
Enter a Project Name that clearly identifies what this project tests.
Optionally enter a Description to help teammates understand the project scope.
Click Create.

The project opens automatically and becomes your active workspace. You can now add registrars, create tests, and configure probes within this project.

For detailed project management (settings, archiving, deletion), see Project Settings.

Inviting Team Members

CallMeter is designed for team use. You can invite colleagues to your organization and control their access with role-based permissions.

Sending Invitations

Click Settings in the left sidebar.
Select the Members tab.
Click Invite Member.
Enter the team member's email address.
Select their role (see the role reference below).
Choose their project access:
- All Projects - They can access every project in the organization, including projects created in the future.
- Specific Projects - They can only access the projects you explicitly select.
Click Send Invitation.

The invited user receives an email with a link to join your organization. If they do not yet have a CallMeter account, the link takes them through the registration process first, then adds them to your organization.

Role Reference

CallMeter uses a five-level role hierarchy. Higher roles inherit all permissions of lower roles.

Role	Key Permissions	Typical User
Viewer	View dashboards, test results, probe status, and metrics. Cannot create or modify anything.	Stakeholders, managers, customers reviewing status pages
Tester	Everything a Viewer can do, plus run tests and trigger probe executions. Cannot create new tests or modify configurations.	QA engineers who execute pre-configured test plans
Editor	Everything a Tester can do, plus create, modify, and delete tests, probes, registrars, and media files.	VoIP engineers, network testers, SRE team members
Admin	Everything an Editor can do, plus manage organization members, roles, and project-level settings.	Team leads, project managers
Owner	Full access to everything, including billing, plan management, organization deletion, and ownership transfer.	Account creator, department head, CTO

Principle of least privilege

Assign the minimum role needed for each team member's responsibilities. Most day-to-day test operators need the Editor role. Reserve Admin and Owner for people who need to manage the team or billing.

Managing Existing Members

From the Members tab in Settings, you can:

Change a member's role - Click the role dropdown next to their name and select a new role. Changes take effect immediately.
Update project access - Switch a member between "All Projects" and specific project access, or add/remove specific projects.
Remove a member - Click the remove button next to their name. This revokes their access to the organization immediately. Their personal CallMeter account remains active.
Revoke pending invitations - If an invitation has not been accepted, you can cancel it from the members list.

For detailed organization management, see Managing Members and Roles and Permissions.

Single Sign-On (SSO)

Enterprise feature

SSO is available on Enterprise plans. Contact the CallMeter team through the contact page to discuss SSO configuration for your organization.

For organizations that require centralized identity management, CallMeter supports Single Sign-On integration. SSO allows your team members to authenticate using your existing identity provider, eliminating the need for separate CallMeter passwords.

Benefits of SSO:

Centralized access control - Manage CallMeter access from your identity provider. When you deactivate a user in your IdP, they automatically lose access to CallMeter.
Reduced credential sprawl - Team members use the same login they use for other corporate tools.
Compliance - Meet security policies that mandate SSO for all SaaS applications.
Automatic provisioning - New team members get CallMeter access automatically when assigned the appropriate group in your identity provider.

Account Security

Password Requirements

CallMeter enforces the following password policies:

Minimum 8 characters
Passwords are stored using industry-standard hashing (never in plain text)
Password reset is available via the login page

Session Management

You can view and manage active sessions from the Settings page under the Sessions tab. This shows:

All devices and browsers where your account is currently logged in
The IP address and approximate location of each session
The date each session was created

You can revoke any session individually, which immediately logs out that device.

Shared computer access

If you access CallMeter from a shared or public computer, always log out when you are finished. You can also revoke the session remotely from any other logged-in device.

What to Do Next

Your account is set up and your organization is ready. Here are the recommended next steps:

Quick Start - Run your first SIP test in under 5 minutes.
Key Concepts - Understand the core building blocks of CallMeter before configuring advanced test scenarios.
Adding a Registrar - Configure your SIP server connection.
Plans and Pricing - Understand what is included in each plan and when to upgrade.

Creating an Account

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