How Long Before You Know Quality Dropped?
Most teams learn about quality problems from customer complaints or SLA reports delivered weeks later. By then, the damage is done. CallMeter probes run continuous test calls on your schedule — every 5 minutes, every hour, or on a custom cron. Set thresholds on any quality metric you choose. When any metric crosses your threshold, you get alerted immediately — before the SLA breach is noticed, before the first customer calls.
What CallMeter Delivers
Threshold Detection on Any Metric
Define pass/fail thresholds on any of 70+ quality metrics — voice quality scores, jitter, packet loss, call setup time, video freeze rate, or any combination. Not just availability monitoring.
Flexible Scheduling
Probes run on your terms — every 5 minutes for critical trunks, hourly for secondary routes, or custom cron expressions. Deploy probes from CallMeter cloud or from agents on your own infrastructure.
Intelligent Status & Alerting
Sliding window evaluation: HEALTHY, DEGRADED, UNHEALTHY. HMAC-signed webhooks trigger your alerting pipeline. Auto-disable after repeated failures to prevent alert storms.
Know Before Your Customers Do: A Deep Dive
The Problem
Quality degradation is silent until it isn't. A trunk starts dropping packets at 2 AM. Nobody notices until the morning SLA report — or worse, until a customer escalates. Reactive monitoring means you're always responding to damage, never preventing it.
How CallMeter Solves It
Continuous probes place real test calls on a schedule you define. Every call generates 70+ quality metrics. You set thresholds on any metric that matters to your SLA. The moment any metric crosses your threshold, you get an alert — with full diagnostic context, not just a red dot.
What You Get
Proactive detection. Threshold-based alerting on voice and video quality. Probes deployed from your infrastructure or ours. Public status pages that prove uptime to your customers in real time.
How It Works, Step by Step
Deploy
Set up probes from CallMeter cloud or deploy agents on your own infrastructure.
Configure
Define schedules, target endpoints, and quality thresholds for any metric.
Monitor
Probes run continuously. Sliding window evaluates health status.
Alert
Instant webhook notification when any threshold is crossed. Full diagnostic context included.
Before vs. After CallMeter
| Metric | Without CallMeter | With CallMeter |
|---|---|---|
| Detection method | Customer complaints or periodic reports | Continuous probes with real-time threshold detection |
| Time to awareness | Hours to weeks after degradation starts | Minutes — before SLA breach is noticed |
| Metrics monitored | Availability (up/down) only | 70+ voice and video quality metrics with custom thresholds |
Key Metrics You Get
Without CallMeter
Customer complaint is the first signal of quality degradation
With CallMeter
Automated probes catch degradation before any customer is affected