Your provider reports they meet the SLA. But who verified?
Your SLA guarantees MOS 4.0, jitter under 30ms, and 99.9% uptime. But you're relying on the provider's own metrics to verify compliance. That's like letting the student grade their own exam. CallMeter verifies continuously from independent infrastructure — across all your providers, from one dashboard. When a provider doesn't deliver, you have timestamped evidence for credit claims, not a phone call.
What CallMeter Delivers
24/7 Independent SLA Verification
Continuous probes measure quality against your contracted thresholds from independent infrastructure — not the provider's monitoring.
Automatic Threshold Alerts
Get notified the moment quality drops below SLA levels. Detect breaches before your customers feel them.
Tamper-Resistant Audit Trail
Every measurement is timestamped and stored in an append-only log. Breaches are flagged automatically with severity and duration. Download the audit trail for credit claims, contract renewals, and legal proceedings.
Multi-Provider Unified Dashboard
Define different SLA thresholds per provider — MOS, jitter, loss, uptime. View compliance status for all providers from one dashboard. Green, yellow, red at a glance.
Consolidated Compliance Reporting
Generate compliance reports per provider or consolidated across all providers for a given period. Monthly reports auto-generated for management review.
Enforce Your SLA: A Deep Dive
The Problem
Your SLA contracts specify quality thresholds, but you rely on each provider's own metrics to verify compliance. Multiple providers mean multiple dashboards, multiple reporting formats, and breaches that go undetected. Credit claims get denied for lack of independent evidence.
How CallMeter Solves It
24/7 probes run from independent infrastructure, measuring quality against your exact SLA thresholds per provider. All compliance statuses appear in one unified dashboard. Breaches are flagged automatically with severity and duration, and every measurement is stored in a tamper-resistant audit trail.
What You Get
Continuous SLA verification across all providers from one dashboard. Automatic alerts on threshold breaches. A tamper-resistant audit trail that turns SLA violations into recovered credits. Consolidated reporting that reduces management overhead from hours to minutes.
How It Works, Step by Step
Configure
Set probes to measure against your SLA thresholds per provider — MOS, jitter, loss, uptime.
Monitor
24/7 continuous verification from independent infrastructure. All providers in one dashboard.
Alert
Automatic notification when quality drops below SLA. Breaches flagged with severity and duration.
Enforce
Download the audit trail for credit claims. Generate consolidated compliance reports for leadership.
Before vs. After CallMeter
| Metric | Without CallMeter | With CallMeter |
|---|---|---|
| Verification source | Provider self-reported | Independent third-party |
| Breach detection | After customers complain | Real-time alerts with severity |
| Credit claim evidence | He-said-she-said | Tamper-resistant timestamped records |
| Multi-provider tracking | Separate spreadsheet per provider | Unified dashboard, one-click reports |
Key Metrics You Get
Without CallMeter
Trusting the provider to report their own quality
With CallMeter
Independent verification with timestamped evidence across all providers